Service design: Chicago Public Library

How to Massage Kale. Our go-to method: Add chopped kale to a large bowl and top with lemon juice and olive oil. Use clean hands to massage for about 3 minutes to soften the leaves and infuse the leaves with the oil and lemon. A pinch of salt added near the end of massaging adds even more flavor.

Current state journey map

Jobs to be done map

This jobs to be done map covers the customers point of view. Find the Miro template for Jobs-to-be-Done here. You can also find it by searching in Miro's templates section.

Analogous inspiration map

How might we make X like Y?

Value promise

Value proposition canvas

Systems map

Below is the current state systems map.